Legal Terms

GPremier Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we handle your personal information when you use our services.

1. Information We Collect

• Personal Information: We collect information you provide directly to us, such as your name, email address, phone number, and business details.
• Payment Information: To process payments, we collect billing details, which are securely shared with our third-party payment processors. We do not store your full credit card information on our servers.
• Usage Information: We may collect non-personal information about how you interact with our website and services, such as your IP address, browser type, and pages visited, to improve our offerings.

2. How We Use Your Information

• To provide, maintain, and improve our E-Marketing Services.
• To process transactions and send you related information, including confirmations and invoices.
• To communicate with you about services, offers, and updates.
• To monitor and analyze trends, usage, and activities in connection with our services.

3. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information only in the following circumstances:

• With trusted third-party vendors and service providers who need access to such information to carry out work on our behalf (e.g., payment gateways).
• In response to a legal request if we believe disclosure is required by law.
• To protect the rights, property, and safety of GPremier Solutions, our customers, or others.

4. Data Security

We implement reasonable security measures to help protect your personal information from loss, theft, misuse, and unauthorized access. However, no electronic transmission or storage is 100% secure.

5. Your Rights

You have the right to request access to or correction of your personal data. Please contact us at [email protected] to make such a request.

1. Services and Agreement

From the Effective Date, GPremier Solutions ("Provider") shall deliver E-Marketing Services ("Services"). This Agreement commences upon the earliest of: your written acceptance (including via email), a confirmed verbal agreement, or the receipt of your payment as detailed on the invoice. By engaging the Services, you ("Customer") agree to all terms herein.

The duration of the service term is specified on the invoice, and it officially begins on the date the Customer's payment is successfully received. If no term is stated on the invoice, it defaults to seven (7) days, fourteen (14) days, or one (1) calendar month, at the Provider's sole discretion based on the service tier.

2. Customer Responsibilities

• Cooperation: Customer shall provide timely access to necessary resources, including ad accounts, website backends, and marketing materials, as required by the Provider.
• Content: Customer is solely responsible for the legality, accuracy, and ownership of all content, data, and materials provided for the campaigns. Customer warrants that it holds all necessary rights to use such materials.
• Compliance: Customer's business, products, and services must comply with all applicable laws and advertising platform policies (e.g., Google Ads, Meta Ads).

3. Fees, Payment, and Refunds

• Full Refund Grace Period: A full refund may be requested only if the Agreement is canceled within two (2) calendar days of the initial payment.
• Service Commitment: After the 2-day grace period, your payment confirms your service slot and our commitment of resources. Therefore, fees for services already rendered or in progress are non-refundable to ensure our team's dedicated time and strategy work are properly compensated.
• Prorated Refunds for Early Termination: Should you choose to terminate your service term early (as per Section 5), you may be eligible for a prorated refund for the portion of the service term that is completely unused. For example, if a 7-day service is canceled after 5 full days of service, a refund would be issued for the remaining 2 days.

4. Fraud and Chargeback Policy

Customer agrees to the refund terms in Section 3 and shall not initiate any chargeback or payment dispute with their bank or payment processor.

• Dispute Resolution: Customer agrees to contact Provider at [email protected] to resolve any billing disputes before filing a chargeback.
• Breach of Agreement: Filing a chargeback without first attempting resolution is a material breach of this Agreement. In such an event, Customer is liable for the full amount of the chargeback plus any legal or collection fees incurred by the Provider in disputing it.
• Service Termination: Provider reserves the right to immediately cease all services without a refund upon receiving a chargeback notice.

5. Termination

• Provider may terminate this Agreement with three (3) days written notice for any breach of these terms.
• Customer may terminate with three (3) days written notice. Eligibility for a prorated refund for any unused portion of the service term is governed by the policy outlined in Section 3.
• A full refund is guaranteed *only* if the Customer's site is not listed in Google's paid search results within five (5) business days after the confirmed campaign launch. This guarantee does not apply to campaign performance.
• Termination requests must be submitted to [email protected] or by SMS/phone and are only valid once confirmed in writing by our team.

6. Unused Balance Expiry

Any prepaid balance that remains unused—whether in full or in part—shall be considered abandoned and will automatically expire if not used within thirty (30) calendar days from the date of payment. Abandoned balances are non-refundable and non-transferable. This includes instances where the Customer fails to initiate or continue the services after payment.

7. Disclaimers and Limitation of Liability

• No Guaranteed Results: Customer acknowledges that results such as leads, revenue, conversions, or specific search engine rankings are not guaranteed. The Provider disclaims all warranties, express or implied, including fitness for a particular purpose.
• Third-Party Platforms: All services are rendered independently. Search engine behavior is outside the Provider's control and may change without notice, which can affect results.
• Limitation of Liability: In no event shall the Provider's total liability to the Customer for any and all claims exceed the total amount of fees paid by the Customer to the Provider under this Agreement.

8. Indemnification

Customer agrees to indemnify, defend, and hold harmless the Provider and its affiliates from any and all claims, liabilities, damages, and expenses arising from Customer's breach of this Agreement or from the content provided for the campaigns, including claims of copyright or trademark infringement.

9. Policy Changes

By using our Services, you agree to all current and future terms. We reserve the right to revise this agreement at any time. Updates communicated via email or our website are deemed legally binding. Continued use of services implies full acceptance of all changes.